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Shop Policies & FAQs

Miss Ava Rose Bow Co. Shop Policies [Last Updated on 01.23.2019]

Shop hours are Monday through Friday from 10am to 5pm CST

I'll try my best to get back to you as soon as I can within a 24-48 hour period.

For all questions about order(s), their status and all other customer affairs please contact us through our Facebook business page Miss Ava Rose Bow Co or by emailing missavarosebowtique@gmail.com
Please no PMs to my personal account.
This will help us have a more streamlined process and one single place to reference back to. Please allow us 24-48 hours to get back to you!
I'll personally check emails at least a couple times a day.

Shipping and combining orders:

A single order must be $30 or more after discounts to automatically qualify for FREE shipping. This means that 3 orders or $10 each DO NOT qualify you for free shipping.
For multiple orders where at least 1 order does not qualify for free shipping, the flat rate shipping of $4 will apply to the first order and a combine fee of $2 will apply for each additional order under $30. The shipping fee will come from your shipping overages refund.
If you want your orders combined, please leave a note at checkout with the order(s) you want to combine with or send us an email with this info.
When ordering please please make sure your shipping address is correct.
Again, I will no longer monitor my personal account for questions about orders, restocks, sold out items, changes etc.

Frequently Asked Questions

Do you offer coupons and sales?

We always offer free shipping on domestic orders over $30 (no code needed). From time to time we offer other discounts and markdowns. Sale and clearance items are final. Follow us on Facebook & Instagram to stay up to date on the latest sales and promotions.

What is your current turn around time (TAT)?

Our current turn around time is 1-4 business days for in stock items. Most items are pre-made and just the hardware has to be attached. I will work as hard as possible to get your items shipped as soon as possible but it might take up to 7 days to get a shipping conformation email (unless stated otherwise). Actual delivery time will depend on the shipping method you choose and we cannot control shipping delays after they are dropped at the post office or carrier of your choice.

What is the difference between processing time and shipping time?

Processing time is the amount of time we need to process your order and get it ready to be shipped. Currently our processing times can vary so refer to each individual listing for specific details.

Shipping time is the the period taken by a shipment to reach it's intended destination. We ship via USPS First Class mail that can take anywhere from 3 to 5 days to arrive. If you upgrade to priority shipping at checkout, then once the order ships (past our processing time), it might take about 2 days to arrive.

Do you have a return or cancellation policy?

We will accept a cancellation if made within 24 hours from the purchase, after that time frame we are unable to accept it. If you are not totally obsessed with our product(s), we will gladly accept a return for your item(s) for up to 7 days after you receive them. They must be in their original packaging, and unused condition. Refunds will only be issued in the form or store credit unless the return is caused by a wrongdoing on our end, in which case you will receive a conventional refund. The customer is responsible for paying shipping fees (we can provide a return label which cost will come out of your refund) and a 15% restocking fee applies, this amount will also be deducted from your refund. Original shipping charges associated with your order are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only items that are damaged or defective will be considered for a return or exchange. The dimensions of every item are described next to its photo. Remember, all items are handmade and sizes can slightly vary.

Custom made items are non-refundable. If the item was damaged or missing parts upon received, please send us an email at missavarosebowtique@gmail.com for further assistance. Should you have any other questions or concerns, please contact us.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Do you accept customs?

I do accept customs. Please email me before placing a custom order to ensure it can be done and the time it will take to create and process it. Prices and processing time for customs can vary, please verify with me.

***Customs and import taxes***

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I need an item by a certain date, can it be done?

If you need an item by a certain date, please be mindful of our TAT and the shipping method you choose. Once the item ships, it is out of my control and cannot guarantee there won't be delays that might affect when you receive your order. If you are in a time crunch you can add "Rush my order" to your cart for a faster TAT*.

*Rush my order" does not apply to all items. Please email me prior to ordering to make sure the deadline can be met.

How should I care for my bow?

We recommend spot clean only. Use a soft tooth brush and gently scrub the stained area. Use warm water and a drop of dish soap. After that, use warm water to get all the soap out, reshape your bow and lay it on a flat surface.

How should I store my bows?

Each bow is handmade and pretty delicate. We ask that you store it in a cool place and hang it or place it upside down so, they do not get damaged.